TERMS AND CONDITIONS

By ordering from UBR webshop you agree to the following terms and conditions.

Payment
On UBR webshop it’s possible to pay with credit card. We accept Apple Pay, Visa, and Mastercard. If you choose to pay by credit card, the payment will be made via our partner Shopify Payments. Your credit card information will not be stored in our system.
All prices are including VAT, shipping costs, and any duties. 

Delivery
Your order will be shipped within 2 - 5 working days.
When your goods are shipped you will receive a confirmation mail with tracking information.
We reserve the right not to accept orders if we are, for example, unable to obtain authorization for payment.

 

Returns
Goods may be returned within 15 days of receipt as long as they are unused, in perfect condition and with original packaging. For holiday shopping through december, return dates are extended throughout January. Used, washed, dry-cleaned, modified, or damaged items will not be accepted. Leave all price tags and original packaging in place and package the unused product well before returning it. You are responsible for the product until such time as we receive it.

We will return the full invoiced amount. Return shipping costs are not refunded. Refunds usually take 30 days from the time we receive the product.

Please contact us at info@ubr.no before you return any goods in order to receive a return document. The email must contain product description, size and color.

The return document must be added to the return with clear indication on the box.

Any returned goods are only to be shipped after confirmation by e-mail to the following address:

Outside the European Union:
For all areas outside the European Union please contact info@ubr.no for detailed instructions.

For shipments within the European Union please ship to: 
EU Terminalen
UBR Webshop Return
Prästängsvägen 36
452 33 STRÖMSTAD SWEDEN

Shipping costs
Within EU, Norway, UK, Switzerland:
Shipping within EU, Norway, UK, US and Switzerland is free of charge.

Rest of the world:
For all other shipping destinations please see pricing by choosing “All others” on the drop-down menu in the upper right corner. All prices here are in US Dollars and cover all cost for delivery to your door – shipping, all taxes and duty (Incoterms DDP). Please don’t hesitate to contact us directly at info@ubr.no for further details or any questions you might have.

Counterparty
All EC transactions are done through UBR’s EC VAT no: SE50207049520 and include the Swedish VAT rate of 25%.
All Norwegian transactions are done through UBR’s Norwegian VAT registration NO 991 754 512 MVA.
All Swiss sales are delivered all taxes and duty paid (Incoterms DDP).

Privacy
We handle your personal information with care. We will not pass any such information to third parties.