Terms and Conditions

By ordering from UBR webshop you agree to the following terms and conditions.

Returns
Goods may be returned within 15 days of receipt as long as they are unused, in perfect condition and with original packaging. Used, washed, dry-cleaned, modified, or damaged items will not be accepted. Leave all price tags and original packaging in place and package the unused product well before returning it. You are responsible for the product until such time as we receive it.

We will return the full invoiced amount. Return shipping costs are not refunded. Refunds usually take 30 days from the time we receive the product.

Please contact us at store@ubr.no before you return any goods in order to receive a return document. The email must contain product description, size and color.

The return document must be added to the return with clear indication on the box.

Any returned goods are only to be shipped after confirmation by e-mail to the following address:

Outside the European Union:
For all areas outside the European Union please contact store@ubr.no for detailed instructions.

For shipments within the European Union please ship to: 
EU Terminalen
UBR Webshop Return
Prästängsvägen 36
452 33 STRÖMSTAD SWEDEN


Payment
On UBR webshop it’s possible to pay with credit card. We accept Visa, and Mastercard. If you choose to pay by credit card, the payment will be made via our partner Saferpay a specialist in secure online transactions. Your credit card information will not be stored in our system.
All prices are including VAT.


Delivery
Your order will be shipped within 2 - 5 working days.
When your goods are shipped you will receive a confirmation mail with tracking information.
We reserve the right not to accept orders if we are, for example, unable to obtain authorization for payment.


Shipping costs
Inside EU & Norway:
Shipping inside EU and for Norway is free of charge.


Rest of the world:
For all other shipping destinations please see pricing by choosing “All other countries” on the drop-down menu in the upper right corner. Here we quote export prices (Incoterms DAP)  only which includes shipping but excludes any local VAT, import duties and/or taxes. Any such charges must be rendered by you in order for your package to clear customs. Please don’t hesitate to contact us directly at store@ubr.no for further details or any questions you might have.


Counterparty
All EC transactions are done through UBR’s EC VAT no: SE50207049520 and include the Swedish VAT rate of 25%.
All Norwegian transactions are done through UBR’s Norwegian VAT registration NO 991 754 512 MVA.
All Swiss sales are delivered all taxes and duty paid (Incoterms DDP).


Privacy
We handle your personal information with care. We will not pass any such information to third parties.